Overview
Our refund and returns policy is 14 days from date of delivery. If 14 days have passed since your product delivery we are not able to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not
due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days.
To initiate a return please contact us either by text at 470.588.7175 or email us at support@rbprovisions.com. Please include the order number, order date, your name and email address with your initial contact.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us either by text at 470.588.7175 or email us at support@rbprovisions.com. Please include the order number, order date, your name and email address with your initial contact.
Final Sale items
Only regular priced items may be refunded. Final Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, text us at 470.588.7175 or send us an email at support@rbprovisions.com and we will coordinate your exchange on a case by case basis. Please include the order number, order date, your name and email address with your initial contact.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had he order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be responsible for your return.
Shipping returns
To return your product, you will be notified where to mail your items(s).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Either text us at 470.588.7175 or email us at support@rbprovisions.com for questions related to refunds any returns. Please include the order number, order date, your name and email address with your initial contact.
